Consumers See Social Media as Direct Link to Customer Service

According to recent research from Accent Marketing, 82% of consumers use Facebook to speak with a customer service representative, while 72% of consumers only want to interact with brands by commenting on their social media channels. http://bit.ly/1CQygTx #ViralInNature #YYCBusiness
from Viral in Nature http://vnat.ca/1Hcg7Px
via #ViralInNature

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